1. About the Website


(a) Welcome to (the ‘Website ‘). The Website Your IT and Tech Mates (IT and Technology support on demand) (the ‘Services ‘).

(b) The Website is operated by (ACN 620 592 403). Access to and use of the Website, or any of its associated Products or Services, is provided by Please read these terms and conditions (the ‘Terms ‘) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.

(c) reserves the right to review and change any of the Terms by updating this page at its sole discretion. When updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.


2. Acceptance of the Terms


(a) You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by in the user interface.


3. Subscription to use the VIP Member Services


(1) In order to access the VIP membership Services (My Home IT Plan, Sole Trader IT Plan and Small Biz IT Plan), you must first purchase a 12 months subscription through the Website (the ‘Subscription ‘) and pay the applicable fee for the selected Subscription (the ‘Subscription Fee ‘). Subscription Year means any 12-month period after the date an VIP membership Subscription was purchased or renewed. This includes an annual subscription Payments.

(2) In purchasing the VIP membership Subscription, you acknowledge and agree that it is your responsibility to ensure that the VIP membership Subscription you elect to purchase is suitable for your use.

(3) Once you have purchased the VIP membership Subscription, you will then be required to register for an account through the Website before you can access the Services (the ‘Account ‘).

(4) As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including:

(i) Email address
(ii) Preferred username
(iii) Mailing address
(iv) Telephone and / or Mobile numbers
(v) Password

(5) You warrant that any information you give to in the course of completing the registration process will always be accurate, correct and up to date.

(6) Once you have completed the registration process, you will be a registered member of the Website (‘Member ‘) and agree to be bound by the Terms. As a Member you will be granted immediate access to the Services from the time you have completed the registration process until the subscription period expires (the ‘Subscription Period ‘).

(7) You may not use the Services and may not accept the Terms if:

(8) you are not of legal age to form a binding contract with; or

(9) you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services.

(10) You can only have an active subscription at one time.

(11) Not valid for any computers, IT, technical repair, and service companies.

(12) One active My Home member subscription-only valid per one household (in the same household). One active Sole Trader or Small Biz IT Plan subscription only valid per one business (in the same business).

(13) One active Business User subscription-only valid per one small business. (A small business is a business with less than 20 staffs or sole traders to produce and sell goods and services for profit). A business is defined as an organization or enterprising entity engaged in commercial, industrial, or professional activities.

(14) Active member discount offers and promotions only apply to active paid member subscribers excluded all expired subscription members and nonpaying members.

(15) In order to keep your device for MY HOME and SMALL BIZ IT plans, you can only choose to keep your device at the end of your paid VIP membership subscriptions and limit it to one device per membership.

(15.1 ) Small Biz IT Plan Member can choose to keep your one 4 bay NAS unit included 4  x 1TB harddisks at the end of your 24 months paid membership subscription period.

(15.2 ) My Home IT Plan members can choose to keep your package of up to three whole home Mesh WIFI router units at the end of your 24 months paid membership subscription period.

(16) Small Biz IT Plan members can only chose either (A. One unit of managed 4 bay Network Storage Device with 4 x 1TB Harddisks. or B. Additional 12 units of 1-hour site visit every 12 months.) Small Biz IT Plan Members can not choose both options.


4. Your obligations as a Member


(a) As a Member, you agree to comply with the following:

(i) you will use the Services only for purposes that are permitted by:

(A) the Terms; and

(B) any applicable law, regulation, or generally accepted practices or guidelines in the relevant jurisdictions;

(ii) you have the sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Services;

(iii) any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify of any unauthorized use of your password or email address or any breach of security of which you have become aware;

(iv) access and use of the Website is limited, non-transferable, and allows for the sole use of the Website by you for the purposes of providing the Services;

(v) you will not use the Services or the Website in connection with any commercial endeavors except those that are specifically endorsed or approved by the management of;

(vi) you will not use the Services or Website for any illegal and/or unauthorized use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorized framing of or linking to the Website;

(vii) you agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice and may result in termination of the Services. Appropriate legal action will be taken by for any illegal or unauthorized use of the Website; and

(viii) you acknowledge and agree that any automated use of the Website or its Services is prohibited.


5. Payment


(a) Where the option is given to you, you may make payment of the Subscription Fee (My Home IT Plan – $299.75 inc GST per annum, Sole Trader IT Plan – $1,428.90 inc GST per annum, and Small Biz IT Plan – $2,308.90 inc GST per annum) by way of:

(1) Credit Card Payment (‘Credit Card ‘)
(2) PayPal (‘PayPal ‘)
(3) Stripe (“Stripe”)
(4) Square or Zeller (“Square”, or “Zeller”) for contactless manual credit/debit card processing
(5) Buy now and pay later with Afterpay.
(6) Electronic Funds Transfer (“EFT”) to nominate bank account.
(7) Cash

(b) All payments made in the course of your use of the Services are made using Stripe, Square, Zeller, EFT, Aferpay, Cash, or Paypal. In using the Website, the Services or when making any payment in relation to your use of the Services, you warrant that you have read, understood, and agree to be bound by your financial institution, Stripe, Square, Zeller or Paypal terms and conditions which are available on their website.

(c) You acknowledge and agree that where a request for the payment of the Subscription Fee is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Subscription Fee .

(d) You agree and acknowledge that can vary the Subscription Fee at any time and that the varied Subscription Fee will come into effect following the conclusion of the existing Subscription Period.

(e) All Your IT and Tech Mates and discounts, reward points, coupons, credits, vouchers, product giveaways, offers, and promotions cannot be redeemed for cash and any monies not exhausted will be forfeited.

(f) All Your IT and Tech Mates and discounts, reward points, coupons, credits, vouchers, product giveaways, offers, and promotions are non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only. These discounts, coupons, credits, vouchers, product giveaways, offers and promotions are not valid during sale or in conjunction with any special promotion.


6. Rewards Point Program


You will earn 1 point for every dollar you spend either in-store or online with Your IT and Tech Mates. Redeem your reward points at the check out. Using it as money-off (discount). Every 100 points equal $1 Australian dollar. No reward points can be redeemed for cash.

We may change, suspend or terminate these terms and conditions or the Rewards program at any time. However, we’ll give you notice ahead of time on our website.

To the extent permitted by law: (i) we will not be liable to you in any way for any cause in connection with your membership and the Rewards Program; and (ii) our liability to you will be limited to reinstating the number of points in dispute.


7. Refund Policy


The refund will be in the proportional amount of the Subscription Fee that remains unused by the Member (the ‘Refund ‘). The refund calculates as ( subscription fee paid – [ numbers of the month the member have been using the subscription X (subscription fee paid / 12 months) + administration fee of $20 + device repairs fee due to accidental damage, deliberate damage, or negligence ]. ) . For My Home IT plan you must return your device (one package of up to three whole-home mesh WIFI router units in undamaged and full working conditions) before we can issue the refund.


8. Copyright and Intellectual Property


(a) The Website, the Services, and all of the related products of are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website, code, scripts, design elements, and interactive features) or the Services are owned or controlled for these purposes and are reserved by or its contributors.

(b) All trademarks, service marks, and trade names are owned, registered, and/or licensed by, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a Member to:

(i) use the Website pursuant to the Terms;
(ii) copy and store the Website and the material contained in the Website in your device’s cache memory; and
(iii) print pages from the Website for your own personal and non-commercial use. does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by

(c) retains all rights, title, and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any:
(i) business name, trading name, domain name, trademark, industrial design, patent, registered design or copyright, or
(ii) a right to use or exploit a business name, trading name, domain name, trademark or industrial design, or
(iii) a thing, system, or process that is the subject of a patent, registered design, or copyright (or an adaptation or modification of such a thing, system or process),
to you.

(d) You may not, without the prior written permission of and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.


9. Privacy


(a) takes your privacy seriously and any information provided through your use of the Website and/or Services are subject to’s Privacy Policy, which is available on the Website.


10. General Disclaimer


(a) Nothing in the Terms limits or excludes any guarantees, warranties, representations, or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

(b) Subject to this clause, and to the extent permitted by law:

(i) all terms, guarantees, warranties, representations, or conditions which are not expressly stated in the Terms are excluded; and
(ii) will not be liable for any special, indirect, or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet any applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.

(c) Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you “as is” and “as available” without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors, and licensors of make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of referred to on the Website, including (but is not restricted to) loss or damage you might suffer as a result of any of the following:

(i) failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful components, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorized access to records;

(ii) the accuracy, suitability, or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);

(iii) costs incurred as a result of you using the Website, the Services, or any of the products of; and

(iv) the Services or operation in respect to links that are provided for your convenience.

(v) reserves the right to vary and cancel upcoming and existing prices, subscription fees, benefits, promotions, plans, membership discounts at any time.


11. Limitation of liability


(a)’s total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.

(b) You expressly understand and agree that, its affiliates, employees, agents, contributors, and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation, and any other intangible loss.


12. Termination of Contract


(a) The Terms will continue to apply until terminated by either you or by as set out below.

(b) If you want to terminate the Terms, you may do so by:

(i) not renewing the Subscription prior to the end of the Subscription Period;
(ii) providing with 14 days’ notice of your intention to terminate; and
(iii) closing your accounts for all of the services which you use, where has made this option available to you.

Your notice should be sent, in writing, to via the ‘Contact Us’ link on our homepage.

(c) may at any time, terminate the Terms with you if:

(i) you do not renew the Subscription at the end of the Subscription Period;
(ii) you have breached any provision of the Terms or intend to breach any provision;
(iii) is required to do so by law;
(iv) the provision of the Services to you by is, in the opinion of, no longer commercially viable.

(d) Subject to local applicable laws, reserves the right to discontinue or cancel your membership at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts’s name or reputation or violates the rights of those of another party.


13. Indemnity


(a) You agree to indemnify, its affiliates, employees, agents, contributors, third party content providers, and licensors from and against:

(i) all actions, suits, claims, demands, liabilities, costs, expenses, loss, and damage (including legal fees on a full indemnity basis) incurred, suffered, or arising out of or in connection with Your Content;
(ii) any direct or indirect consequences of you accessing, using, or transacting on the Website or attempt to do so; and/or
(iii) any breach of the Terms.


14. Dispute Resolution


(a) Compulsory:
If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).

(b) Notice:
A party to the Terms claiming a dispute (‘Dispute ‘) has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome, and the action required to settle the Dispute.

(c) Resolution:

On receipt of that notice (‘ Notice ‘) by that other party, the parties to the Terms (‘Parties ‘) must:

(i) Within 14 days of the Notice endeavor in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;
(ii) If for any reason whatsoever, 14 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the Conflict Resolution Service or his or her nominee;
(iii) The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;
(iv) The mediation will be held in Melbourne, Australia.

(d) Confidential:
All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as “without prejudice” negotiations for the purpose of applicable laws of evidence.

(e) Termination of Mediation:
If 1 month has elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.


15. Venue and Jurisdiction


(a) The Services offered by are intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of Victoria, Australia.


16. Governing Law


(a) The terms are governed by the laws of Victoria, Australia. Any dispute, controversy, proceeding, or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Victoria, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.


17. Independent Legal Advice


(a) Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties have taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.


18. Severance


(a) If any part of these Terms is found to be void or unenforceable by a court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.